Shipping policy

The BAM Gifting Ltd

Shipping Policy

Effective Date: [27/05/2023]

Thank you for shopping at The BAM Gifting Ltd. This Shipping Policy outlines the terms and conditions regarding the shipment and delivery of products purchased through our Shopify store. By placing an order, you agree to the following terms and practices described in this policy.

  1. Shipping Methods and Providers:

1.1 Royal Mail: We primarily use the Royal Mail shipping service to deliver orders within the United Kingdom. Royal Mail offers various shipping options, including Standard Delivery, Tracked Delivery, and Next Day Delivery, based on your preferences and the availability of the service for your location.

  1. Order Processing Time:

2.1 Processing Time: We strive to process and dispatch orders as quickly as possible. Please allow 1-4 Business days for order processing before shipment. Orders placed on weekends or public holidays will be processed on the next business day.

2.2 Order Confirmation: Once your order has been processed and dispatched, we will send you a confirmation email with your order details, including the estimated delivery time and any tracking information if applicable.

  1. Shipping Costs:

3.1 Shipping Rates: The shipping cost for your order will be a pre-selected shipping method. The applicable shipping charges will be displayed during the checkout process before you complete your purchase.

  1. Delivery Time:

4.1 Estimated Delivery Time: The estimated delivery time for your order will depend on the shipping method selected and your location. While we strive to deliver orders within the estimated timeframe, please note that delivery times may vary due to unforeseen circumstances or factors beyond our control.

4.2 Delays: In the event of any significant delays in the delivery of your order, we will make reasonable efforts to notify you and provide updated information regarding the status of your shipment.

  1. Order Tracking:

5.1 Tracking Information: If you have selected a shipping method that includes tracking, we will provide you with a tracking number in the order confirmation email. You can use this tracking number to monitor the progress of your shipment on the Royal Mail website or their designated tracking platform.

  1. Shipping Restrictions:

6.1 Restricted Items: Some products may be subject to shipping restrictions or regulations imposed by Royal Mail or other applicable authorities. If you attempt to purchase a restricted item, we will notify you promptly and may cancel or modify your order accordingly.

6.2 International Shipping: At present, we only offer shipping within the United Kingdom. We do not offer international shipping. We apologize for any inconvenience this may cause.

  1. Address Accuracy:

7.1 Shipping Address: It is your responsibility to provide accurate and complete shipping information when placing an order. Please ensure that the shipping address you provide is correct, as we cannot be held liable for delays or non-delivery due to incorrect or incomplete addresses.

  1. Delivery Issues and Returns:

8.1 Non-Delivery: If your order has not been delivered within a reasonable timeframe or you believe it has been lost during transit, please contact our customer support. We will initiate an investigation with the shipping provider and work towards resolving the issue.

8.2 Returns: If a package is returned to us due to an incorrect address, unsuccessful delivery attempts, or any other reasons beyond our control, we will contact you to arrange for reshipment at your expense. Additional shipping charges may apply.

  1. Changes to the Shipping Policy:

We reserve the right to modify or update this Shipping Policy at any time without prior notice. Any changes will be effective immediately upon posting on our Shopify store. It is your responsibility to review this policy periodically for any updates or modifications.

If you have any questions or concerns about this policy or your shipment, please contact our customer support team at info@thebamgifting.com